Refund

You can return any product within 60 days of its purchase date for a full refund less shipping costs. Returns after 60 days will not be accepted.  For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.

Please include a note with your order number and the reason for return. Refunds are usually issued within 24-72 hours of receipt of the return package.

If you have received a defective product, please take pictures of the item of the whole product, the tag and send an email along with your order number to support@helloboy.cn. From there a replacement or refund will be issued accordingly.